A very critical factor in today’s world is to understand how a successful business looks like. You might be selling pizza, tiles, be a dentist or having a much larger company. But regardless of the size, we all - and specially the business owners and the entrepreneurs who created the companies - need to be very clear as to which key and critical factors are necessary to make a business successful in today's economy. When you build a building, you always start with the foundation. And what is the foundation? It is the basis on which you create your company. The purpose of a business is not to make a profit; the purpose of a business is to create and keep a customer. Brian Tracy, whom I have the privilege to work with at FocalPoint Coaching, mentioned that “of all the focus of everyone in the business, 80% has to be on customer creation , and the other 20% has to be on customer keeping .” And customer keeping is taking such good care of your customers after the sale that he or sh
On the most important issues and topics that every entrepreneur and Manager needs to know in order to improve their performance.