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Showing posts from October, 2014

The Foundation of your Business: Creating Customer Satisfaction

A very critical factor in today’s world is to understand how a successful business looks like. You might be selling pizza, tiles, be a dentist or having a much larger company. But regardless of the size, we all - and specially the business owners and the entrepreneurs who created the companies - need to be very clear as to which key and critical factors are necessary to make a business successful in today's economy. When you build a building, you always start with the foundation. And what is the foundation? It is the basis on which you create your company. The purpose of a business is not to make a profit; the purpose of a business is to create and keep a customer. Brian Tracy, whom I have the privilege to work with at FocalPoint Coaching, mentioned that “of all the focus of everyone in the business, 80% has to be on customer creation , and the other 20% has to be on customer keeping .” And customer keeping is taking such good care of your customers after the sale that he or sh

Start Early on Entrepreneurship!

Entrepreneurship is about daring, taking chances, not knowing where you are going and yet, taking action. Entrepreneurship is about movement, using action verbs, about implementing strategies to fulfill your dreams. I say fulfill as you will reach them along the way and then you, the entrepreneur, will be looking for new ways to improve your company, your team, your performance; in the simplest way, to improve yourself. As a business performance consultant I meet regularly with business owners and entrepreneurs alike. And yes, there is a big difference in their definition. While business owners most times manage their companies, entrepreneurs look for ways to innovate, create and constantly improve. You may agree or disagree with me on this definition, but put some thought into it. Most successful entrepreneurs I have interviewed have mainly one regret, not having started earlier. However, the good thing I tell them is that they have started already. And the only way you will succe

Q4 Starts Today!

Dear Friends, This has been a very fast paced year, or at least it seems so. Have you set aside a time to review your plan and focus on what matters most? Have you celebrated the many accomplishments you have had during the year? Are you still working on those goals you set out to achieve? If the answers to all of these questions were ‘YES’, well, congratulations. If you had a ‘no’ among these answers, the good news is that you still have time: ·          Time to redefine and adjust your goals : Always do something that gets you closer to your goal. Remember that your strategy remains the same, but you need to be flexible on your goals (if your goal is too big, then create sub-goals); ·          Time to focus on your plan : what have you achieved so far in 2014? Are you working on your clients the way you should be nurturing and monitoring them? Remember that usually Q4 is the best quarter of the year; ·          Time to celebrate : regardless of the importanc