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Showing posts from 2014

Leadership Under Uncertainty

Being a leader is difficult in any circumstance.   However, becoming a successful leader in a constantly changing environment requires that you posses exceptional characteristics that flourish when times get tough. Change and uncertainty increase the challenges that a leader has to face, and it is not always easy. We live in a world that is constantly changing, where uncertainty is always certain. We live in a world with an unclear and constantly changing set of rules, laws, and procedures, which affects the way people behave or run their businesses; potentially working under the effects of large economic swings, with lower growth, higher inflation or unemployment rates, a legal system that does not promote free trade or real competition, not to mention the difficult political situations that exists in several countries. Today, leaders have to excel in uncertainty. These leaders have strong qualities and values, with an optimist’s approach to life. They have the characteristic

Be Positive, Be Successful!

For the next few days I am giving away my chapter "Be Positive, Be Successful" from the Best-selling book DARE TO SUCCEED . The book was co-authored with Jack Canfield and other leading experts from around the world. It reached five #1 Best-selling lists on Amazon.com Just simply follow the link below, give us your first and last name and your email and we will send it directly into your inbox. https://www.facebook.com/luisvicentegarciag/app_427089034046612 Ifyou would like to obtain more information on our products and on the trainig and development we do for companies and their TEAMS, please write to info@LuisVicenteGarcia.com Now, start Being Positve to Be Successful . Luis Vicente Garcia

The Foundation of your Business: Creating Customer Satisfaction

A very critical factor in today’s world is to understand how a successful business looks like. You might be selling pizza, tiles, be a dentist or having a much larger company. But regardless of the size, we all - and specially the business owners and the entrepreneurs who created the companies - need to be very clear as to which key and critical factors are necessary to make a business successful in today's economy. When you build a building, you always start with the foundation. And what is the foundation? It is the basis on which you create your company. The purpose of a business is not to make a profit; the purpose of a business is to create and keep a customer. Brian Tracy, whom I have the privilege to work with at FocalPoint Coaching, mentioned that “of all the focus of everyone in the business, 80% has to be on customer creation , and the other 20% has to be on customer keeping .” And customer keeping is taking such good care of your customers after the sale that he or sh

Start Early on Entrepreneurship!

Entrepreneurship is about daring, taking chances, not knowing where you are going and yet, taking action. Entrepreneurship is about movement, using action verbs, about implementing strategies to fulfill your dreams. I say fulfill as you will reach them along the way and then you, the entrepreneur, will be looking for new ways to improve your company, your team, your performance; in the simplest way, to improve yourself. As a business performance consultant I meet regularly with business owners and entrepreneurs alike. And yes, there is a big difference in their definition. While business owners most times manage their companies, entrepreneurs look for ways to innovate, create and constantly improve. You may agree or disagree with me on this definition, but put some thought into it. Most successful entrepreneurs I have interviewed have mainly one regret, not having started earlier. However, the good thing I tell them is that they have started already. And the only way you will succe

Q4 Starts Today!

Dear Friends, This has been a very fast paced year, or at least it seems so. Have you set aside a time to review your plan and focus on what matters most? Have you celebrated the many accomplishments you have had during the year? Are you still working on those goals you set out to achieve? If the answers to all of these questions were ‘YES’, well, congratulations. If you had a ‘no’ among these answers, the good news is that you still have time: ·          Time to redefine and adjust your goals : Always do something that gets you closer to your goal. Remember that your strategy remains the same, but you need to be flexible on your goals (if your goal is too big, then create sub-goals); ·          Time to focus on your plan : what have you achieved so far in 2014? Are you working on your clients the way you should be nurturing and monitoring them? Remember that usually Q4 is the best quarter of the year; ·          Time to celebrate : regardless of the importanc

Reviewing your Strategies for Achieving your GOALS.

It's August 1st. How far are you in achieving your GOALS for the year? The following is a very simple four step system that will help you in getting your work ready for the next fine months: 1. Review your key 7-month key performance and key results indicators; 2. Understand where you are at today according to your Plan and adjust accordingly; 3. Implement the new Strategies you think are necessary to achieve your Plans; 4. Implement all of these changes so that you and your TEAM are able to 'Reach your GOALS' by the end of the year. And start TODAY! Luis Vicente Garcia

Systems and processes in Franchising

As we continue to embark on a learning experience about franchising, I would like to ask you a question: How many franchising companies do you know? They may be a fast-casual restaurant, a pharmacy, a hotel chain, a rental car agency, a flower shop, a barber, an ice cream parlor or so many others you cannot even imagine. Almost 90 industries use the Business Franchising Model in order to grow their network. So now go out and start thinking on the places you visit, the shops and restaurants you go and see if you can figure out which of those are franchising establishments. How can you achieve fast and steady growth and guarantee that it is all done in the same way? The answer is very simple: it is all a system, a series of processes and programs the franchisee has to follow, all very well documented in the different kinds of operational manuals all franchising systems (small or large) have. And the franchisee follows a strict training process that allows the new owner (he or she most

Managerial Lessons from the World Cup

A big portion of the world’s population if following the world’s most important and international event: the 2014 FIFA Brazil World Cup. For those of us who follow soccer (of football as it is known in Europe and elsewhere besides North America), this amazing world sports event has just finished its first round of elimination games. After two years of qualifying round, the best 32 teams met, with the top 16 going on to the second round. And it is an interesting time to reflect on some important issues not only about sports but also on management itself. Some issues would have to deal with the previous preparations that have to be carried out to infrastructure, roads, security and many other issues that need to be ready for the arrival of millions of visitors and tourists into the host country, so that their experience is the best one possible. Other issues would have to do with what it means to be the host country of such an important global event. However, I also believe that there a

Understanding Franchising

We all have had lunch, rented cars, sent parcels, ironing shirts or staying at a place that with or without us knowing it, are franchised companies.  These are commercial operations that are managed under what is called a business franchising model. Franchising today is a very important way of doing business, both in North America and most other parts of the world. As entrepreneurs, we all have options, to start our own business, to buy a business that has been running for a few years or to buy a franchise and become a member of the franchising community. This is why I dedicate this week's article on franchising. There are different definitions of the term "franchise", although most refer to a close relationship between two parties, in which one of them gives the other the right to use an asset, be it a brand or right to sell certain products or services, under the name or the business format of the franchisor. The main features that are identified as important p

Disney is revolutionizing Audio-Animatronics, Again!

Some people may have been fortunate enough to see the first animatronics ever created when Walt Disney himself was at the 1964 world's fair in New York City. I was very little, but I remember my parents talking about visiting and enjoying it. And what an impact it had in the future of many different aspects, not only in animatronics but also in park attractions, robotics, electronics and many other areas. I have been able to read about the innovative part of the Walt Disney Company and in one of my trips to EPCOT Center in 2011, I was invited to a ‘ behind the scenes ’ tour at the American Pavilion at the very same moment when one of the shows depicting important people in US history brought them alive. It was audio-animatronics seen from below the surface, looking at their every movement, motion and facial expression. For me, it was another wonderful experience during my visit to a Disney Park. Over the years we have seen the many improvements at the many attractions such as

Understanding Business Coaching

For centuries, people have sought some kind of help or advice from others who may know more on certain subjects, understand different some important issues or that may have a different perspective. Since the Renaissance, to the French monarchy, to the English literary scholars, to the inventors in new world, they all sought the advice and guidance of monks, cardinals, other scholars, philosophers, or scientists, when they wanted to learn about new topics or find out new ways of doing and learning things. Today we see many people who use the figure of a "coach" when they want to improve in some area or aspect of their physical, mental, or spiritual side, or need to obtain knowledge on issues related to wellness, wealth or financial management, new knowledge, learn about management issues or embark in a process of personal development and continuous improvement. Great leaders, athletes, business owners and other people seek advice and support from a coach in each of the are